Welcome to the simpler way to sell on eBay
What is managed payments?
Managing payments enhances the buying and selling experience on eBay providing sellers with one place to sell and buyers more ways to pay. We’ve managed billions in payments for thousands of sellers since 2018. Sellers who have been identified as using eBay features and tools that are compatible with managed payments will continue to be notified to join in phases.
Managed payments is the only way business will be done on eBay, and eBay will require all marketplace sellers in Greater China to register for managed payments in 2021.
Simpler to sell: Checkout is more flexible, with more payment options for buyers
Simpler fees: Fees are netted from your sales
Simpler to manage: You’ll find everything you need to manage your business—reports, returns, claims and disputes—all in one place
To meet the needs of sellers in Greater China, eBay will be partnering with Payoneer, a leader in global payments, to enable sellers to easily receive funds associated with their transactions on eBay. This partnership will enable sellers to manage all their transactions on eBay, providing a streamlined selling experience, while also providing flexibility in managing funds. If you have an existing Payoneer account you will be able to link it to your eBay account during the managed payments registration process. If you don’t have a Payoneer account, you will be asked to create one during registration for managed payments. Proceeds from eBay sales, regardless of the payment option used by the buyer, will be deposited directly to your Payoneer account in US dollars.
We will start requiring registration for managed payments in March, beginning with business sellers whose features and tool usage is compatible. You may receive a notice requiring you to register for managed payments. To help you prepare your business for the requirements of this change, please ensure your eBay account information is up to date. Please also have documentation prepared ahead of time for the business you intend to register for managed payments, including:
Business name and address
Payoneer account information for your business:
If you already have a Payoneer account, your Payonner account details will need to match your company's eBay account.
If you don't already have a Payoneer account, you can create one during the managed payments registration process.
Bank account information for your business - Payoneer requires company bank account or other acceptable bank account as defined by local laws and regulations
Credit card information -- You’ll need to link a credit card to your eBay account during registration. This will be used to cover the costs of fees and expenses related to refunds and disputes.
Sellers whose registered business address is located in China should also prepare the following information:
Legal representative contact information
Sellers whose registered business address is located in Macau or Hong Kong should have the following documentation prepared, as well
Certificate of Incorporation or equivalent documentation
Company director name, address, date of birth and government issued identification number
Legal representative contact information, including letter of authorization
Sellers whose registered business address is located in Taiwan should have the following documentation prepared, as well:
Chairman of the Board or Director’s name, address, date of birth and government issued identification number
Legal representative contact information, including letter of authorization
Additional information may be requested by Payoneer after your registration is complete. Learn more.eBay will work closely with sellers to ensure that the managed payments experience reflects their needs as we continue to enable accounts to have payments processed by eBay.
Stay up-to-date here at the Seller Center.Once eBay manages payments for your account, your account will be fully transitioned to Seller Hub. Seller Hub will be the one stop selling tool for you to centralize and manage your eBay business..
Benefits for sellers
Managed payments simplifies the buying and selling experience on eBay by delivering multiple enhancements, such as:
Choice: Buyers have more payment options (credit and debit cards; Apple Pay; Google Pay; and PayPal).
Convenience: Access everything you need, all in one place: consolidated fees, customized reports, refunds and returns, and simplified protections. If you use third-party tools, there should be no change to how you use them.
Streamlined operations: Payouts directly into your Payoneer account. Get unique order numbers for ease of reconciliation, and returns processing.
Reporting: Updated reports available for download and export from Seller Hub, and data to reconcile transaction records with your Payoneer account.
API integration: Those who integrate using eBay APIs can update their integrations to view payout information.
Dedicated support: Get expert support during the sign-up process and whenever you need help.
We will open registration for managed payments in March 2021 for some sellers. When you receive a notification from us, we recommend you register before the deadline to avoid any interruption to your business. Most sellers will receive their notification to register in March and April, 2021.
Once you register, nothing will change until eBay activates your account. We will notify you of your activation date in advance, and will be sharing more information about the change, how it will benefit your business, and how to take full advantage of our new, simpler approach to payments.
As a reminder, managed payments is the only way business will be done on eBay, and eBay will require all sellers to register in 2021.
Managed Payments Overview FAQsExpand allCollapse all
What does it mean when eBay manages payments?
When eBay manages payments, you can sell in one place, on eBay, and buyers have more ways to pay. You can schedule payouts at a frequency you choose (daily, as funds are available, or weekly). Regardless of how the buyer pays, payouts are generally initiated Monday through Friday, within 2 business days of payment confirmation.Payouts are made to your Payoneer account in US dollars.
What if I don’t receive an email about managed payments?
If you don’t receive a notification right away, you don’t need to take any action. We are notifying sellers whose current use of features and tools is compatible with managed payments. eBay will require all sellers in Greater China to register for managed payments in 2021.
Do I have to sign up with a new payment provider?
Yes. When eBay manages your payments, your payouts will be sent directly to your Payoneer account in US dollars. If you have an existing Payoneer account you will be able to link it to your eBay account during the managed payments registration process. If you don’t have a Payoneer account, you can easily set one up during the registration process.
If I don’t register when I receive the notification, what happens?
Managed payments enhances the buying and selling experience on eBay. eBay will require all sellers to register for managed payments in 2021. When you receive a notification, we encourage you to register before the deadline to avoid any business interruption.
Registration allows you to get your business ready early for managed payments. You can register in a few simple steps, including verifying your business information and providing your Payoneer account information or creating one during registration. You will be able to track your registration progress in Seller Hub.
Fees FAQsExpand allCollapse all
What does it mean for my seller fees when eBay manages my payments?
Your seller fees will continue to be based on the published rates on each eBay site that you list on. eBay will charge one updated final value fee when your item sells. The final value fee consists of a category-based percentage of the total amount of the sale (including shipping, taxes and any other applicable fees), plus a fixed fee per order. An international fee and currency conversion charges may apply, however you will no longer pay PayPal processing fees.
PayoutsExpand allCollapse all
When and how will I receive my payouts?
When eBay manages payments, payouts are sent directly into your Payoneer account on the payout schedule that you choose; daily, as funds are available, or weekly. Regardless of how the buyer pays, the payout will generally be initiated Monday through Friday and determined by your preferred payout schedule.
Do I have to open a Payoneer account?
If you have an existing Payoneer account you will be able to link it to your eBay account during the managed payments registration process. If you don’t have a Payoneer account, you can easily set one up during the registration process. Proceeds from eBay sales, regardless of the payment option used by the buyer, will be deposited directly to your Payoneer account in US dollars.
Please note that your business name on your eBay account should match the name on your business license and Payoneer account. In the coming months, we will send an advance notice for you to update your account information on eBay accordingly. We will also soon be sharing further details about this new seller experience and how it will benefit your business.
Current forms of payment FAQsExpand allCollapse all
What payment methods are supported when eBay manages payments?
eBay managed payments supports most major credit cards, debit cards, Apple Pay, Google Pay, and PayPal.
Can buyers still use PayPal?
Of course. With eBay managing your payments, buyers can pay with most major credit cards, Apple Pay, Google Pay, and PayPal.
Buyer Experience FAQsExpand allCollapse all
What do my buyers experience?
When eBay manages your payments, buyers can use a variety of payment methods such as credit and debit cards, Apple Pay, Google Pay, and PayPal. They can also save and store their card information for future use. Their experience will be similar to that of other online retailers.
Listings FAQsExpand allCollapse all
Will I need to update my listings after signing up for managed payments?
No. Once you register, nothing will change until eBay activates your account. When eBay activates your account for managed payments, all of your existing listings* will be automatically updated and will reflect the different ways buyers can pay.
Note that as a managed payments seller, your listings are automatically updated to reflect all the ways buyers can pay. Please refrain from specifying preferred payment methods in your listings. For more information, see our listing policies.
*Any listings that violate our listing policies or are in restricted categories not supported by managed payments will be automatically ended upon activation.
Third-party Tools FAQsExpand allCollapse all
I use third-party tools to manage my business. Will these integrations still work under managed payments?
If you use third-party tools that integrate with eBay APIs to manage your listing, inventory, and order management activities, to reconcile finances, or issuing refunds, there should be no change in how you use those tools when you enable managed payments. Please contact your individual third-party provider regarding questions specific to their service offerings.
Seller Protection FAQsExpand allCollapse all
Will I have seller protection?
Yes, as long as your account is in good standing with eBay, you are eligible for seller protection. Seller protection from eBay is designed to help you safeguard your online sales and prevent you from losing money due to chargebacks and eBay Money Back Guarantee claims. Learn more about the eBay Seller Protection Policy.