Welcome to the simpler way to sell on eBay

 

When sellers sell items on the eBay platform, sellers can directly collect payments through their Payoneer account. Receiving money will become simple and safe. Sellers can access everything needed for eBay platform account operations through the Seller Center-including consolidated fees, customizable reports, refunds and returns, waybills, and simplified seller protection, which greatly simplifies operations. Sellers can use third-party tools integrated with eBay APIto manage listings and inventory, order management, transaction reconciliation, and provide refunds.

The following is an overview of how sellers receive payment (getting paid) and manage the relevant information about sales payments. You can learn the following information so that you can sell items on the eBay platform with confidence just like other 19 million sellers around the world.

On this page, sellers will be able to understand:

● How to optimize the payment options on the eBay platform and choose the eBay payout schedule that suits you.

● How eBay protects user data.

● Through useful seller resource links, learn how to make full use of the selling and collection functions on the eBay platform.

How to collect payment (getting paid)

The eBay payment (Payouts) process has become simplified

Before the payment (payout), eBay will directly deduct the seller's sales-related expenses from the seller's sales payment. Examples of sales fees on the eBay platform include, but are not limited to: final value fees, insertion fees, promoted listings, listing upgrades, and store subscription fees ). Click here tolearn more about fees on the eBay platform.

Sellers may or My eBay sellers in the area report found section details hair (Reports) section, including all associated costs.

Select or change the payout schedule:

Sellers can choose the payout schedule that makes reconciliation the easiest. Choosing a longer scheduled payment time means that sellers can use more of the sales money accumulated between two payments to pay for shipping and other expenses and provide refunds to buyers. Sellers can set the scheduled payment time to be monthly, every two weeks or every week to take full advantage of this feature. In addition, sellers can also choose daily payment according to their own preferences.

 

If the seller chooses to collect monthly payments, eBay will send available funds (Available funds) to the seller's Payoneer account on the first Tuesday of each calendar month.

If the seller chooses to collect payment every two weeks or every week, eBay will send available funds (Available funds) to the seller's Payoneer account on Tuesday.

The weekly payment will include available funds (Available funds) from confirmed buyer payments as of the Sunday before the payment date selected by the seller. In the event of Saturdays and public holidays, eBay will issue payments on the next working day.

If the seller chooses to collect daily payments, eBay will send available funds (Available funds) to the seller’s Payoneer account within 2 working days after the buyer’s payment is confirmed. In the event of Saturdays and public holidays, eBay will issue payments on the next working day.

 

Sellers can change their scheduled payment schedule (Payout schedule) in the Paymentstab of the Seller Center .

 

Bind or change the Payoneer account used for receiving payments

Reconciliation of sales transactions on the eBay platform

Sellers can get accurate and easy-to-use reports and reports in the payments tab of Seller Central , including:

●  Financial statements. PDF format, contains an overview and detailed breakdown of the monthly sales activities of the seller’s account.

● Transaction report . Contains detailed breakdown of all sales activities of the seller’s account during a specific time period, including transaction dates, order numbers, fees, and other information. Sellers can also download a report in PDF format, which lists every transaction and every line item in a specific time period. This provides detailed backup information for the seller's accounting software, and the seller can conveniently store it offline.

● Receipt report. Contains an overview of the seller’s payment information during a specific time period.

Click here to learn more about reconciling sales payments.

Data protection

The information you share with us allows us to send your payouts and comply with applicable laws, which help keep eBay a trusted marketplace.

eBay’s data security procedures ensure the security of information shared between sellers and eBay. eBay will use and share the submissions submitted by the seller in accordance with the provisions of the " User Agreement", " Payments Terms of Use" and " User Privacy Notice" News. To learn more about how eBay protects sellers’ personal information, please visit the Security Center.

As an additional security measure, eBay also supports two-factor authentication. eBay strongly recommends sellers to take advantage of this additional layer of security. After enabling two-factor authentication, when the seller uses the eBay application on an iOS or Android device, the seller must verify the login credentials associated with the eBay account via SMS or push notification.

Get more revenue through sales on the eBay platform

international sales

Sellers can sell items on a global scale through the eBay platform, which helps greatly expand the source of customers and increase sales. Click herelearn more about international sales on the eBay platform.

cost

When the seller's item is sold, eBay will directly deduct the relevant expenses from the seller's sales sum.

Click here to learn more about fees.

Help zone

Visit the Help Hub to learn more about payouts and sales payment management.

common problem

  Privacy and data security

●  How will eBay protect my personal and corporate information ?

We protect your data through technical, organisational and security measures to minimise risks associated with data loss, misuse, unauthorised access, and unauthorised disclosure and alteration. To this end we use firewalls and data encryption, for example, as well as physical access restrictions for our data centres and authorisation controls for data access.

You can find further information on our data security procedures in our Security Center.

● Buyers are sensitive to sharing payment information. How will eBay ensure the security of buyers' payment information?

eBay has adopted physical, technical and operational control measures to protect cardholder data, and strictly abides by the "Payment Card Industry Data Security Standard (PCI DSS)". eBay currently complies with the "PCI Tier 1 Standard" and will not share the buyer's payment card data with the seller.

● Can I share an account with my employees to help process buyer requests?

Sellers can now delegate important post-transaction customer service responsibilities to trusted employees without worrying that this approach will affect the security of their accounts. By using the Multi-user account access function, sellers can conveniently authorize employees to perform key tasks, including managing returns and seller-initiated refunds. In this way, sellers can expand customer service operations. To immediately authorize employees to perform tasks, please click here.

Frequently Asked Questions Overview of Managed Payments

  Payments (Payouts)

● When and how do I collect payment?

eBay will initiate the payment within 2 days after the buyer's payment is confirmed. After the payment is initiated, the seller will be able to receive these payments through his Payoneer account within a few minutes.

Sellers can view their own payment details, including all related fees, in the "Reports" section of Seller Central or My eBay.

● Whether I will collect payment through Payoneer account?

Yes, eBay will send the sales payment directly to the seller’s Payoneer account. In the process of registering for the eBay management payment service, the seller can choose to bind an existing Payoneer account or create a new Payoneer account. Click  here tolearn more about Payoneer.

● For international sales, how will I receive payment?

For items sold by sellers to international buyers, eBay will send payments to sellers in U.S. dollars. Sellers whose registered address is in Hong Kong can choose to receive payments in Hong Kong dollars.

For more details about the international sales policy on the eBay platform, please click here.

Buyer experience

● What will the buyer experience be like?
Buyers can use a variety of payment methods, such as credit cards, debit cards, and gift cards; Apple Pay, Google Pay and PayPal, and other locally accepted payment methods (depending on the eBay site where the seller publishes the item). In addition, buyers can also store card information such as credit cards and debit cards for future use.

freight

● When selling items on the eBay platform, can I use third-party integration tools?

If the seller uses a third-party tool to manage listings and inventory, order management, transaction reconciliation, or provide refunds, please contact your third-party service provider to inquire about specific questions about its service provision

Seller protection and buyer request

●  Am I eligible for seller protection?

As long as the seller's account on the eBay platform is in good standing, they are eligible for seller protection. The purpose of eBay’s seller protection is to help sellers ensure the safety of online sales and prevent sellers from suffering losses due to disputes over chargeback and eBay Money Back Guarantee. Learn more about eBay seller protection .

● How to handle disputes, refunds and returns

eBay provides sellers with support and service on claims, refunds, and returns. You’ll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay, or via a third-party platform.

Buyers can request refunds by canceling an order, making a return or filing a claim under the eBay Money Back Guarantee. They may also choose to directly file disputes with their financial institution.

You have access and visibility to all refund, claim, and dispute requests in the Payments tab in Seller Hub or Payments section in My eBay. For the majority of refunds, claims, and returns, refunds will be credited to the original payment method the buyer used at time of purchase.

We will deduct fees, and expenses such as those arising from refunds, claims, or disputes, directly from your earnings. If your earnings are not sufficient to cover these amounts we will charge your payment method on file (debit or credit card, and/or linked bank account). You can find more information about claims, refunds, and returns in the Help Hub.

● What are payment disputes?
If the buyer believes that there is a problem with the order, the buyer can ask his financial institution to file a payment dispute or chargeback request. Please visit eBay’s Payment Dispute Seller Protection page to learn more about how seller protection works, and get guidance on how to deal with payment disputes, what evidence to provide, and under what circumstances protection can be obtained. In addition, sellers can also find more information on how to request seller protection for payment disputes.

Between eBay and PayPal, buyers may not use more than one resolution method to obtain refunds. If a buyer initiates a PayPal purchase protection dispute, any eBay Money Back Guarantee dispute for the same transaction, uncompleted order cancellation or return request will be closed immediately. If the buyer raises a payment dispute with a financial institution, the financial institution decides the outcome of the payment dispute.

eBay provides sellers with support and service on claims, refunds, and returns. You’ll have the ability to make comprehensive seller-initiated refunds for full or partial amounts, by item or on the full order, on eBay, or via a third-party platform.

Buyers can request refunds by canceling an order, making a return or filing a claim under the eBay Money Back Guarantee. They may also choose to directly file disputes with their financial institution.

You have access and visibility to all refund, claim, and dispute requests in the Payments tab in Seller Hub or Payments section in My eBay. For the majority of refunds, claims, and returns, refunds will be credited to the original payment method the buyer used at time of purchase.

We will deduct fees, and expenses such as those arising from refunds, claims, or disputes, directly from your earnings. If your earnings are not sufficient to cover these amounts we will charge your payment method on file (debit or credit card, and/or linked bank account). You can find more information about claims, refunds, and returns in the Help Hub.

● What are payment disputes?

Buyers may ask their financial institution to open a payment dispute or chargeback request if they believe there is an issue with their order.  Visit our Payment dispute seller protections page for details on how seller protections work and receive guidance on how to respond to a payment dispute, evidence to provide, and when you'll be protected.  You’ll also find more information on how to appeal for seller protection on a dispute. 

Between eBay and PayPal, buyers cannot use more than one resolution method to get a refund. If a buyer initiates a PayPal Purchase Protection dispute, any eBay Money Back Guarantee claims, open order cancellations, or return requests for the same transaction are immediately closed. If it is with a financial institution, the financial institution decides the final outcome of the payment dispute.