Impacted sites:

關於近期加拿大物流情況的通知

尊敬的賣家:

        近幾個月至加拿大路向的交易“物品未送達”糾紛有明顯增加。主要原因是加拿大邊境服務局縮減國際郵件查驗人員,同時進口郵件量增加,導致近期出口至加拿大的國際郵件(特別是溫哥華互換局)的接收出現大面積延誤。此外,加拿大郵政於2015年8月停止提供郵政掛號小包網上追蹤資訊,使得買家追蹤不到物流運輸過程中的節點狀態。

        為了減少“物品未送達”糾紛對帳戶的影響,我們建議賣家儘量使用帶有全程跟蹤的物流方式, 或積極主動聯繫買家,告知買家目前加拿大路向物流存在的問題。

eBay

(查看與買家溝通的文檔,僅作參考)

Message template for seller sending to buyer

Dear Customer,

        Thank you for the purchase! We are writing this message to inform you of the current Asia to Canada shipping issues.

Please note:

        1.Canada Post has reduced its number of staff handling parcel inspection, while the volume of import parcels is increasing, resulting in severe mail backlog.

        2.Starting from Aug, 2015, Canada Post turned off all destination tracking events for Registered Airmail which leaves the sellers unable to track the logistic details.

        As always, we make efforts to ensure your parcel will be processed within promised handing time. However, we apologize for any inconvenience due to the post office and custom issues.  We appreciate your patience and understanding.

Sincerely,
eBay Seller